We are currently looking for a Customer & Supplier Master Data Analyst to join the EMEA Data team at our EMEA Head Office in Chadderton, Oldham on a Hybrid working pattern. The individual in this role will be responsible for maintaining the master data in the ADI SAP Customer & Supplier database.
JOB DUTIES:
1. Drives data governance within SAP and administrate any changes
2. Timely set up and maintenance of Customer/Supplier Accounts to ensure continuity of business processes.
3. Together with Finance, maintains customer/supplier banking information, ensures data is accurate and correct.
4. Maintains payment terms, currency, incoterms in customer/supplier accounts
5. Updates and owns Cost factor changes, driven by factors such as FX, duties, or incoterms.
6. Understands how cost factors drive profit.
7. Reviews Duty rates upon receipt from trade compliance
8. Evaluating credit risk and identify high risk accounts to the Credit & Collections team and take appropriate action
9. Supplying responsive, process effective. services to internal and external customers
10. Working closely with the Credit & Collection Teams, Sales and other business users as required
11. Conducting business in a manner that promotes both internal and external customer satisfaction
12. Setting up new Customers in SAP in accordance with internal processes following sufficient credit risk evaluation including credit agencies and trade compliance processes
13. Monthly review the credit portfolio data provided by our Credit Agency and propose adjustments to safeguard high risks. 80/20 annual evaluation.
14. Amend and update Customer data upon request by the Credit or Sales team
15. Manage Customer Credit Holds where applicable
16. Continually work to improve Reporting and Customer service levels
17. Build relationship with relevant business partners to ensure smooth cooperation between C2C and the business
18. Ensure strict records are kept in ERP to required audit standard
19. Act as an ambassador for the team and be a subject matter expert in master data.
20. Live and breathe the team's data standard policy.
YOU MUST HAVE:
21. Data entry, admin or customer service experience
22. Fluency in English
23. Good IT skills in MS Excel, Access
24. Effective multi-tasking skills and attention to detail
25. Strong interpersonal and organisational skills
26. Experience working with SAP
WE VALUE:
27. Financial acumen
28. B2B or B2C Distribution Preferred (OEM ok)
29. Excellent interpersonal skills – you will need to build relationships with all business functions
30. Working collaboratively
31. Effective verbal and written communication skills
32. Strong internal and external customer service
33. Must be a team player with intercultural skills
34. Demonstrate creative thinking to resolve problems and develop succinct and concise reports
35. Energetic, open-minded, and enthusiastic to contribute to improvement of company goals and employee advancement
WHAT IS IN IT FOR YOU:
36. Hybrid model working with 3 days in the office and 2 days from home.
37. Ability to develop your career with a global company
38. Opportunity to work for a global business
39. Excellent career development opportunities
40. Competitive salary
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