This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office.
This will be a 12 month Fixed Term contract if you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.
Job Description
Desktop Support Specialist (Belfast)
This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.
The role:
* Providing 1st / 2nd level Helpdesk Support both onsite / remotely
* Monitor Service Desk Queue
* Installation, Configuration and Support of PCs, running Windows 11
* Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
* Management of Assets
* Determine proper escalation path for non-resolved issues.
* Participate in and contribute to a dynamic IT team
Skills & Attributes
* Minimum of 2 years’ experience in deskside support in a corporate IT environment
* Degree / Technical certification in IT or related field
* Strong knowledge of Windows 11 / Office 365 / MS Teams
* PC / Laptop hardware configuration and troubleshooting
* Mobile Devices / Mobile OS
* AD / TCP/IP Network knowledge
* The ability to work on your own initiative and be a self-starter
* Proven planning and organisational skills
* Exceptional problem solving and troubleshooting skills
* The willingness and ability to work co-operatively with others as part of a team
* Frequent travel to our regional offices for onsite visits
* Good interpersonal and communication skills
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