Customer Service Advisor
We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Glasgow. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.
What's in it for you as a Property Manager?
* Get full training and development
* A good understanding of estate agency business
* Fast paced, fun environment
* Regular team meetings
* Full company briefings
* A career pathway
Key responsibilities of a Property Manager
* Act as a central point of contact managing the effective resolution of queries from clients and staff
* Coordinating urgent and routine repairs and maintenance
* Liaising with tradespeople/contractors and keeping customers up to date
* Organising safety inspections and managing remedial works
* Liaising with landlords following regular property visits
* Assisting customers with general tenancy queries
* Carrying out weekly partnership calls with colleagues and welcome calls with new customers
* Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
* Providing a first-class service to maximise customer retention
* Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved
Skills and Experience required to be successful as a Property Manager:
* Strong customer service skills and confident communicator
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Excellent planning and organisational skills
* Good analytical ability
Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years and we are experts in the Scottish property market.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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