Lead EDI Analyst
Employment Type: Contract 6months
Working Pattern: Monday to Friday, 09:00 – 17:30
Location: Hybrid – Homeworking with travel to site 2 days per week
You next Venture:
At Venture, we are redefining digital transformation. Founded in 2022, we specialise in delivering Microsoft-powered solutions that create meaningful, measurable impact for our clients.
We are a people-first consultancy, placing equal emphasis on client outcomes, team wellbeing, and sustainable growth.
We are committed to building an inclusive and diverse workplace where different perspectives are welcomed, valued, and encouraged.
Key Accountabilities:
EDI Expertise & Support
* Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup
* Ensure smooth data exchange using protocols like AS2 and VANs
* Collaborate with EDI service partners to maintain system integrity
* Deliver training and presentations to build EDI capability across the business
* Provide expert guidance to internal teams and external stakeholders on EDI processes
IT Service Management
* Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation
* Proactively manage service queues and reduce backlog
* Prioritise tasks based on urgency and business impact
* Analyse service data to identify trends and recommend improvements
* Maintain clear documentation for recurring issues and knowledge sharing
Stakeholder Engagement & Collaboration
* Build strong relationships with internal departments and external partners
* Act as a consultative partner to project teams, contributing technical insights
* Facilitate forums and discussions to share learnings and drive accountability
* Support customer onboarding and integration processes
Strategic Contribution
* Help shape and execute EDI strategies, policies, and action plans
* Identify opportunities for system and process improvements
* Contribute to evolving support models with a flexible, growth-oriented mindset
* Take initiative in suggesting enhancements that align with business goals
Reporting & Continuous Improvement
* Generate reports from service data to monitor performance and identify bottlenecks
* Use insights to drive process optimisation and service enhancements
* Maintain a feedback loop with stakeholders to refine support practices
* Support a culture of learning and improvement through documentation and training
Why Join Venture?
People are at the heart of everything we do—it’s one of our core values. At Venture, we believe that when our people thrive, our clients and business do too.
As a fast-growing consultancy, Venture offers the opportunity to grow your career alongside the organisation. You’ll have the chance to:
* Work on high-impact, innovative projects using the latest Microsoft technologies
* Play a role in shaping and scaling our Finance & Operations practice
* Develop in a supportive, forward-thinking environment that prioritises wellbeing, learning, and career progression
We’ve built a culture where collaboration, care, and curiosity are part of everyday life—and where your ideas and contributions truly matter.