As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.
Our Showrooms are open to the general public to visit, allowing them to try our core range of products, ask questions, and decide which item would best suit their specific needs. Our Sales Advisor role represents CareCo as the face of our business. So, it goes without saying that you should be compassionate, a good listener, a problem solver, and as a CareCo ambassador you should be committed to providing only the very best customer service at all times.
This is a part-time permanent position, covering 25 hours over five days between Monday to Sunday, based out of CareCo's Cardiff Showroom.
What are my responsibilities?
* Greet and serve all customers who visit the showroom, spending time with them to determine their specific needs.
* Consult with our customers, qualifying them for products through knowledge of our range.
* Processing orders with customers using our computer order system, OrderWise.
* Identify any upsell opportunities when serving customers, looking to increase the average customer value for your Showroom without pushing or 'hard selling' our customers.
* Demonstrate how to use our wide range of products, including dismantling them, lifting them in and out of car boots, explaining their features, etc.
* Keeping the showroom clean and tidy throughout the day to ensure our brand is positively represented.
What qualifications & skills are required of me?
* Previous retail experience in a fast-paced environment (experience in mobility retail sector is fantastic but not essential).
* The ability to meet sales targets through proven relationship selling techniques and excellent customer service skills.
* Good communication skills with the ability to liaise effectively with customers and colleagues.
* Experience in the compliance of company procedures and systems relating to stock control and sales transactions.
* Proven experience in the safe and accurate handling and managing of data ensuring GDPR compliance.
* Proficient in the use of Microsoft Office, particularly in Outlook, Word & Excel.
What would working for CareCo offer me?
* £25,500 pro-rata, per annum.
* Access to our uncapped commission structure and Showroom Bonus Scheme.
* 32 days annual leave pro-rata (including bank holidays), with extra days when you stick with us
* Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues.
* Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets
* Free on-site parking and free yearly flu jabs.
* 25% employee discount.
Job Types: Part-time, Permanent
Pay: £12.26 per hour
Benefits:
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Ability to commute/relocate:
* Cardiff, CF11 8AQ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Are you able to cover 25 hours a week over five days, determined on a rota basis (weekends included)?
Experience:
* sales: 2 years (preferred)
Work Location: In person