Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs.
We aim to inspire hope and deliver change for everybody and every community we work with.
Do you want to support people with severe mental illness to improve their physical health?
Can you build trusting relationships that encourage people to take positive steps for their wellbeing?
Are you ready to work in a dynamic role combining autonomy with teamwork in a recovery-focused service?
If so, you could be the person we are looking for.
About the Service
This role is part of the Mental Health and Wellbeing Partnership across Bath and North East Somerset, Swindon and Wiltshire (BSW), which includes Second Step, Alabaré, Missing Link and Nilaari. Together, we deliver community-based, trauma-informed support that places people at the heart of mental health and wellbeing services.
The purpose of this role is to manage Recovery Navigators to enable them to work collaboratively with the client, GP, and other health and care professionals to ensure people with moderate-serious mental health needs are supported to connect to their community, to build resilience and to improve their wellbeing. To hold a caseload of complex clients with moderate to severe mental health needs. To ensure support is delivered in a way that is tailored to the individual’s cultural and social needs. To triage and assess incoming referrals and take part in support conversations to identify need and allocate to services where appropriate.
The role is hybrid with an expectation of working partly from home and part of the time in the Second Step offices in Swindon and Swindon community.
About You
You will:
- Manage a team of Recovery Navigators, providing 1:1s, supervisions, and developing Personal Development Plans in line with Second Step’s policies and procedures.
- Support and oversee the development of Assistant Recovery Navigator roles as required, providing shadowing and learning opportunities in collaboration with learning and development team.
- Work with the Locality Manager to recruit into vacant positions including advertising, shortlisting, interviewing, onboarding and induction of any incoming staff.
- Triage referrals and carry out support conversations to ascertain the best support route/service for the client; completing relevant paperwork on electronic systems and carrying out follow up calls.
- Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions.
- Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in a client’s support.
- Maintain accurate client records and share insights to improve service delivery.
- Deliver care in line with trauma-informed principles, valuing lived experience, equality, diversity, and inclusion.
You’ll need:
- At least two year’s experience supporting people with mental health or complex needs.
- Experience working in a supervisory capacity and line-management responsibilities.
- Strong knowledge of health, wellbeing, and safeguarding practices, including how to support people experiencing severe mental illness.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport quickly.
- Strong organisational and IT skills to manage appointments, data and reporting.
- A commitment to recovery-based, person-centred, and culturally sensitive support.
We especially welcome applicants with lived experience of mental health challenges and from underrepresented communities.
Second Step offers an excellent annual leave package, access to our Employee Assistance Programme, and a comprehensive induction with ongoing learning and development opportunities.
So…if you think this describes you, what are you waiting for?
Why not apply now?
Closing date: Sunday 26th October 2025
Interview date: tbc