Communities Youth and Community Community Engagement Officer Ref: 001115 Contract: Permanent Salary: 34,434 - 38,220 per annum (Grade 6) Hours: 36.66 per week including unsociable hours (Full Time) Location : Royton Town Hall Closing Date: Monday 3rd November 2025 Interview Dates: TBC Role Overview: This is a fantastic opportunity to make a difference, working within Oldham Council s District Team you will work with partners, supporting residents to access services which are important to them. You will coordinate, lead and attend a wide range of engagement activities and campaigns, using local intelligence to ensure work is relevant, inclusive and impactful, whilst strengthen the Council s presence in our community. Key Responsibilities: Plan and deliver a programme of resident engagement in line with District and Council priorities. Work closely with partners to identify key issues, coordinate joint operations and ensure residents receive appropriate support. Act as a key point of contact for residents, helping resolve issues and escalating concerns where needed. Coordinate engagement logistics, including activity planning, briefings, risk assessments, and communications materials. Oversee the collection and use of data, insight and feedback to inform future engagement and improve service delivery. Key Requirements: To succeed in this role, you will be able to: Experience of engaging and supporting residents, ideally in a public or voluntary sector setting, with a proven ability to respond to concerns, make referrals, and deliver effective, person-centred engagement activities. Excellent communication, interpersonal and problem-solving skills, including the ability to build trust with residents and partners, present information clearly, and respond to issues using initiative and sound judgement. Strong organisational and analytical skills, including the ability to plan and prioritise work, collect and interpret data and insight, and use ICT systems (e.g. Word, Excel, databases) confidently and accurately. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the About You or Supporting Statement section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are Proud, Ambitious, and Together, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: Work with a resident focus Support local leaders Committed to the borough Delivery high performance Take ownership and drive change You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: 25 days annual leave which increases after 5 and 10-years service The option to purchase additional annual leave. An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. Discounted gym membership with Oldham Active. Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more. Salary sacrifice scheme for home and electronics and Cycle to Work. Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support. Staff recognition and celebration events. Peer support groups Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you re an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our p rivacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.