Manage Service Analyst
Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams.
Make an impact in a thriving environment where your expertise shapes superior service delivery.
Roles Responsibilities
* Support the internal software.
* Facilitating communication between data centres and customers.
* Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication
* Meeting operational SLA's
* Support the Head of Enterprise Operations with daily processing responsibilities, including:
* Supervising, verifying, and finalising daily processing and batch tasks.
* Generating Control Reports to validate the conclusion of business cycles.
* Collaborating with both direct and banking partner clients to ensure business.
What you'll need
* Experience within a support background.
* ITIL Knowledge (V3 or V4) within Service Management.
* SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills
* Understanding of Relational Databases.
* PowerShell experience beneficial
Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this...