We have an exciting opportunity for a Veterinary Receptionist (Client Care Assistant) to join our lovely team at Medivet Battersea.
Ongoing training is provided as relevant to your role and exclusive company discounts and rewards. Medivet is growing rapidly and it’s an exciting time to join us – we encourage growth and development within your role as well as excellent career prospects and flexibility.
This role is full time, 40 hours per week, Monday to Friday. Shifts typically alternating between 8 am – 5 pm and 10 am – 7 pm with 1 in 4 weekends required.
This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.
We believe in exceptional care for both our patients and client. As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands‑on experience working with pets, a love of animals and their welfare is essential.
From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front‑of‑house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.
Prior medical or veterinary administration experience a large advantage but not essential.
This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21 and an additional location uplift of 6%.
Key Benefits
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 × salary.
* Access to 24‑hour counselling by phone or in person should you feel you need support.
* 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. In this role you will:
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greeting clients on arrival, and updating records.
* Process any repeat prescription order requests.
* Be an advocate of the Medivet Healthcare Plan, and complete relevant sign‑up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience
* Excellent client facing and reception skills.
* Experience of working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience in using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
Desirable
* Previous veterinary receptionist experience.
* Social media/website content management.
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