Thecompany
Afastmovingandgrowinglogisticscompany.
Therole
ThemainpurposeoftheRealTimeOperationsManagerroleinclude:
ProcessMinded,youwillthriveonbuildingrepeatable,scalableprocessesandseeeveryproblemthroughasystemslens.
Dataliterate,comfortableusingdashboards,interpretingmetrics,anddiggingintodatatofindactionableopportunities.
Tech-First,passionateaboutusingtechnologytodrivesmarteroperations.
ProvidecriticalsupportandexpertiseacrosstheLogisticsfunction,takingaccountabilitybyleadingandexecutingprojects.
Preventortackleanybusinesschallenges.
Analyseandpresentkeydataanalysistocreatestrategicdirection,includingSWOTanalysis,productivity,costandkeyperformancemetricsacrossallfunctions.
Identifyareasfordeliveryofimprovementincentives,supporttheproductionofbusinesscasesandpresentationstokeystakeholdersforsignoffandreward.
Continuouslyreviewadvancements,expectationsandinnovationswhichmayprovidefunctionalbenefittothebusinessorchampiontheexperienceofourCustomers.
Refineandstandardiseprocesseswhereverpossible,produceandmaintaindocumentationincludingSOPs&SSOWsandchampionleanoperations.
Promoteanddelivercross-functionalcollaborationandcolleagueupskilling.
Youwillmonitorandsupportyourteamprovidingregularcommunications,encouragingfeedbackandcontributionofideasandinitiatives.
Theapplicant
Customerobsessedwithadeepunderstandingofcustomeranduser(driver)experiencedesign.
3+yearsexperienceworkinginSupplyChain.
3+yearsofexperiencedeliveringchange,throughprojectmanagementortransformationalactivities.
Abilitytointerpretandtranslatecomplexdataintomeaningfulsubsetsandpresentfindingsinasimplifiedwaytosupportdecisionmaking.
Experienceofsolutiondesign,implementationandsubsequentmanagement.
Abilitytocommunicatecross-functionallyandcreatesuccessfulworkingrelationships.
Relentlessdriveforcontinuedoperationalimprovement.
Skilledinproducingbusinesscases,understandingkeytypesofanalysisincludingsituational,operationalandSWOTanalysis.Comfortablymodellingsolutions,resourceandbudgetaryelementsofproposals.
Youmayhaveworkedatcompaniessuchas:
Deliveroo,UberEats,Gopuff,Getir,ZappAmazonLogistics(AMZL),BoltandPackfleet
Youmayhaveheldrolessuchas:
HeadofLiveOperations,CustomerOperationsManager,MarketplaceOperationsManager,DriverOperationsManager,ContactCentreManager(Tech-logisticsorMarketplace,Compliance&OnboardingManager(GigEconomy)
Youwillberesponsibleforbuildingandleadingabest-in-classLiveOpsfunctionthatensuresjobcompletion,customersatisfaction,anddriverloyalty,whileensuringnetworkcomplianceandminimisingoperationalrisk.
Youlldesignsmarterprocesses,leveragetechnologyforproactiveservice,developdata-driveninsights,andultimatelymakeLiveOperationsastrategicadvantage
OurRealTimeOperationsManager willhavetheabilitytoworkinisolationandaspartofateam.
Excellentinterpersonalskillsandtheabilitytointeractatmultiplelevels.
Highlyanalyticalandcapableofinterpretingserviceandcostreporting.
OurRealTimeOperationsManager willhavealogicalapproachtoproblemsolvingincludingadesiretodesignsustainablesolutions.
Confidentandarticulate,commandingrespectthroughknowledgeexperienceandpersonalstyle,youwillhaveapassionforserviceandstrongcustomerfocus.
ThrivingunderpressuretheRealTimeOperationsManagerwillbecapableofmanagingmultipleprioritiesandworkingtocriticaldeadlinesandobjectives.
Yourcoachingandsupportiveleadershipstylebalancedwithanabilitytodriveperformancetoachieveobjectives,willdemonstrateprevioussuccessinleadingoperationsteams.
TPBN1_UKTJ