Overview
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I\'ve seen somewhere I can fit in and be myself.' We\'re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we\'ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there\'s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
* Cultural diversity staff network
* Disabled staff network
* LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These include:
* Armed Forces and Veterans Staff Association
* Mind, Health and Wellbeing Community
* Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We\'re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
This is your opportunity to join one of the largest providers of Mental Health, Learning Disability and Neurological Care services in the Country. The Digital Service Infrastructure team are at the forefront of all new technologies and the Infrastructure Engineer role plays an invaluable role in these innovations and ongoing support.
If you have experience of hands on server and network support, or have worked with some of the following key technologies then we would encourage you to apply;
* Microsoft 365
* Cisco IOS and the associated switching, routing, firewall & wireless products
* VMWare
* Fortigate Firewalls
* IP Telephony
* Cyber Security
Please take the time to tell us about your experiences of working with these technologies then see where your journey with our team takes you.....
Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential Tupe date is 1st October 2025.
Main duties of the job
As an Infrastructure Engineer you will be part of a dynamic team responsible for the support, maintenance and development of the Trust\'s network and telephony infrastructure
An Infrastructure Engineer must be able to maintain and troubleshoot the Digital Services Infrastructure to enable maximum system availability. A key part of the role is to investigate and demonstrate the use of new and emerging technologies which can support and improve ways of working across the organisation.
The post holder will be expected to participate in the Digital Services Out of hours On-Call emergency service.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
There are 13 members of our Infrastructure Team which enables us to offer a very broad range of skills. Although the Person Specification (within the job description) may seem vast it is important to realise we have specialists in each of the key areas and it is only when we come together as a team that we are able to encompass everything.
You will soon find that no two days are the same and the opportunities to learn and develop are always there and very much encouraged.
The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We have more than 8,000 people working for us and a budget of over £500 million. All of which means this is definitely not a 9 - 5 desk-based office job.
Detailed job description and main responsibilities
The Infrastructure Engineer role is a mix of innovation and support. It goes without saying we always strive to maximise system uptime but providing users with access to the latest technologies to make their role easier and maximise our valuable resource across the trust is also key to the success of the infrastructure team.
The configuration, documentation, support, maintenance and development of the trust\'s server, network and telephony infrastructure is key to the role.
As part of the infrastructure team working alongside the other Digital Service functions you will quickly develop relationships and opportunities which combine to form both a challenging and rewarding role.
Please find attached job description for full details.
Advertising date : 9th September 2025
Closing date : 23rd September 2025
We welcome your application.
Person specification
Knowledge and Experience
Essential criteria
* Must be educated to degree level or equivalent experience
* At least 3 years\' experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies
* Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of ethernet and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment.
* Excellent ability in working with a diverse range of technical operating systems and applications
* Knowledge of Cloud Environments including Office365 and Azure
Desirable criteria
* Evidence of continuing professional development
* Experience of managing a WAN and LAN rollout including Wireless and Telephony on new / renovated premises.
* Knowledge and experience of Infrastructure Virtualisation.
* Experience of Cisco Internetwork Operating System for the configuration of associated products
Skills
Essential criteria
* Strong technical skills with an overarching view of several technologies and demonstrable specialist skills in several areas including IP Telephony and Microsoft server products.
Desirable criteria
* Analytical skills are required to interpret and analyse highly complex technical information across complex heterogeneous technical platforms ensuring Trust systems are highly available.
Planning and Organisational Skills
Essential criteria
* Ability to plan and organise the installation of equipment and other digital services in order to meet the goals of Digital Services strategy and various projects.
Desirable criteria
* Ability to prioritise and quickly assess major technical issues to minimise downtime and ensure a high business continuity level is maintained
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.
Documents to download
* Job Description (PDF, 481.7KB)
* Tips on how to complete your application (PDF, 171.4KB)
* Reference Guidelines for Applicants - Please Read (PDF, 20.0KB)
* Interview Guarantee Scheme (PDF, 127.3KB)
* Employee Benefits (PDF, 922.8KB)
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