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Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Training and Service Experience Manager
Basingstoke or Dorking (with frequent travel to Basingstoke)
Hybrid – minimum of 2-3 days per week in office
12 months Fixed term Contract
What will you bring?
Unum UK is hiring a Training and Service Experience Manager on a 12-month Fixed Term Contract. In this role, you will be responsible for managing the operational training and development to meet the current and future needs of the department. You will apply creative and innovative solutions to the training and development to support improved service experience.
In this pivotal role, your ability to build strong relationships will be key in creating a high performing team. This will include the recruitment and onboarding of all Group Policy Servicing Specialists, attracting and retaining the highest calibre of talent. This role will position individuals to deliver a premium broker experience ensuring performance targets and objectives are met.
Key Responsibilities
* Responsible for the development, review and maintenance of the Training and Competency framework.
* Develop an end-to-end strategy that will support new starters to become proficient in line with expectations and contribute to employee engagement and empowerment to deliver for our brokers and customers.
* Lead, develop and drive service experience within Group Policy Servicing.
* Manage individual and team performance to ensure that the team are capable and competent.
* Work to translate customer feedback into training and development solutions and continually review the effectiveness of the training delivered, reporting on results and making the appropriate recommendations.
Requirements
* Good leadership and management skills with the ability to lead, motivate and develop a team of individuals to achieve success.
* Experience of understanding a customer service operation with a strong service culture.
* Proven ability to conduct training needs analysis.
* Strong experience of coaching and developing individuals to achieve performance goals.
* Excellent communication and interpersonal skills, with the ability to liaise and influence at all levels.
The Successful Training And Service Experience Manager Can Expect
* Generous Bonus
* Private Medical Insurance
* DC Pension scheme
* Life, medical and income Insurance
* Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
* 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
* Salary sacrifice electric car scheme with free on-site electric chargers.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company
Unum UK
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Human Resources
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