Call Handler | Glasgow | Temporary Appointment | £15.70/hour Location: Glasgow Salary: £15.70/hour Job Type: Full time | 3 days on/ 3 days off | Nightshift & dayshift I am currently recruiting for Call Handlers in Glasgow, Southside area. The successful candidate will be responsible for responding to enquiries from the public regarding anti-social behaviour services and providing advice and assistance to the public. Responsibilities: Respond to enquiries from the public in a courteous and efficient manner. You will provide effective call handling and arrange response using various communication systems within the 24/7/365 control room, including the provision of the Telecare Alarms Service to elderly and vulnerable residents. You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses. You will also take initial action when you receive police observation requests. You will monitor the CCTV systems scanning to identify anti-social, criminal and suspicious activity. Requirements: - Excellent communication and customer service skills.- Flexibility around working hours - Ability to handle difficult situations and remain calm under pressure.- Good organisational and administrative skills.- Competent in the use of Microsoft Word, Access/Excel etc.- Ability to maintain confidentiality.- Knowledge of Health and Safety at Work procedures. In addition to a competitive hourly rate, you will be paid weekly through an efficient online timesheet process and will also receive expert advice from a Hays consultant providing support and guidance throughout the duration of your contract. This is an excellent opportunity to utilise your skills and gain hands on experience in a large and busy working environment. You will receive bespoke in-house training and will be closely guided to your success If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4553714