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Description
Department: YUR - 2035 - Commercial
Location: Leicester
Compensation: £28,000 - £32,000 / year
Description
Reports to: Account Manager/Team Leader
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
As an Account Manager at Yü Energy, your primary responsibility is to take accountability for leading the engagement of our Business Account Customers.
From the moment a prospect agrees to become a Yü customer, you will manage the end-to-end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
* Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
* Strengthen day-to-day client relationships through exceptional client service, in-depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
* Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programs.
* Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.
* Support department-wide development initiatives.
* Maintain and enhance knowledge of the energy industry.
* Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
* Analyse client needs and provide tailored solutions.
* Collaborate with cross-department teams to ensure client satisfaction.
* Provide regular reports and updates to the line management and other stakeholders.
* Manage and support projects from end to end.
* Develop key relationships across the organisation and with third parties.
* Train new starters on processes and policies.
* Seek improvements in working processes and practices.
* Confidently promote effective communication within the wider team and cross-departmental.
About Yü
If you have what it takes you could be just what we’re looking for…
* Possess a wealth of experience in customer account management, demonstrating an exceptional level of attention to detail.
* Described as consultative, insightful and effective, with an ability to communicate with precision both in written and verbal forms.
* Demonstrate proficiency in working seamlessly with cross-functional teams, highlighting a good understanding of the intricacies of collaborative efforts.
* Proactively adopt a collaborative and detail-oriented working style, demonstrating an ability to navigate complexity with ease.
* Display an ability to work calmly and effectively under pressure, emphasising attention to detail and strategic decision-making.
* Excellent understanding of Microsoft Office and other systems, leveraging technology with precision.
Yü Come First
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeed
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Utilities
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