Client Overview:
Our client is a leading provider of vehicle leasing services across the UK. With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams. As an award-winning business, they offer a fantastic set of benefits and opportunity for development.
Overall Objective and Scope:
This team is tasked with overseeing the streamlined and proficient handling of orders, starting from the initiation of new orders via client partners and culminating in the successful delivery of vehicles to drivers.
In your role, you will provide exceptional support to drivers by delivering first-class service, drawing upon your personal expertise, education, and enthusiasm for customer service. Your primary focus will be to always prioritise the driver and their overall experience.
Key Duties and responsibilities:
Customer Service
1. You are results focused and understand what is required to deliver required service levels and KPIs.
2. Responsible for all interactions in the team (inbound/outbound)
3. Own all interactions through to completion, chasing responses internally and externally where needed.
4. Respond to all interactions articulately and professionally, providing all the information required first time.
5. Put yourself...