<div><h3>Responsibilities</h3><ul><li>Respond professionally to new enquiries assigned to you</li><li>Carry out assessments of potential new customers needs; conduct risk assessments; write and review Care Plans</li><li>Ensure that Care is being delivered to a consistently high standard in adherence to agreed Care Plans and Bluebird Cares policies and procedures</li><li>Respond swiftly to any requested changes to Care Plans, or when changes in needs become apparent</li><li>Ensure that any concerns, complaints or identified training needs are reported back to the Registered Manager; participate in any investigations as directed and ensure that any resulting action points are implemented</li><li>Ensure that Live-in Care Assistants feel well-supported; play a proactive role in mentoring less experienced members of staff</li><li>Ensure that Care Assistants have appropriate information and guidance to provide the care and support agreed in the Care Plan safely and effectively</li><li>Where necessary, help plan the schedule of Live-in Care rosters, which are usually set 3 months in advance</li><li>Ensure that Live-in Care Assistants are aware of their individual schedules, the travel arrangements and when to arrive at the beginning of each placement for the handover from the outgoing carer</li><li>Take part in the out-of-hours emergency on-call rota</li></ul><h3>About the role</h3><p>Bluebird Care is the UK’s leading provider of privately funded Care at Home. An opportunity has arisen for an experienced Supervisor to join our Live-in Care pan team operating across our 3 franchise territories, covering the London Boroughs of Lewisham, Southwark, Bromley, and Sevenoaks (Kent).</p><h3>Benefits</h3><ul><li>Competitive salary + KPI 10% of salary</li><li>20 days annual leave + Birthday day off</li><li>Full training and development opportunities</li><li>Ongoing support from a friendly and committed leadership team</li><li>Professional development and industry-leading training</li><li>Supportive, inclusive team environment</li><li>Career progression opportunities</li><li>Pension scheme</li></ul><p>Bluebird Care is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.</p></div>