We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish.
**These positions are Hybrid for London and surrounding areas**
Main Purpose of role:
1. Responding to French and Spanish emails, answering French and Spanish calls,
2. Dealing with customer quires on our system and translating replies from French and Spanish and Spanish to French.
3. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both French and Spanish.
4. You will be communicating directly with customers on the phone, by email, social media and live web chat.
5. You will handle communications from customers enquiries,
6. Updating customer details (address, payment methods),
The Multilingual Consultant will report into the French and Spanish Team Leader.
You should have:
7. A natural ability to communicate and empathise
8. A confident and professional manner
9. A real willingness to help a customer with their challenge
10. The desire to have fun at work!
Salary: £13.25 per hour + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum
Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.
Hours: 40 hours per week,Between the hours of 8am - 7pm Monday - Friday, 8-6PM Saturday.
11. IIP Accredited Employer
12. great working culture of fun and sociable team environment
13. 50% discount with More bus for monthly and quarterly tickets
14. Pension Scheme with Standard Life
15. Eye test vouchers and discounts
16. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
17. Involvement with local charities and fundraising days
18. Campaign specific benefits including discounts, incentives and prizes
19. Recommend a friend scheme paid reward of £1000
20. Apprenticeships qualifications and career flight path schemes
21. Recognition and reward schemes with Love to Shop Voucher rewards
Job Title: French & Spanish Speaking Sales & Customer Service Advisor Job Reference: 36818 Salary: £27,560 - 32,560 per year Sector: Location:
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