We have a fantastic and exciting opportunity for an experienced Front of House Brand Ambassador to join our STARS team, working for a high‑profile client in Bedford (MK41 9EA).
STARS at Securitas provides a two‑roles‑in‑one service to our clients—staff, visitors, and customers—combining excellent customer service across a wide range of roles such as Reception Services, Front of House, Concierge, Facilities Office Management/Coordination, Administration, third‑party vendor management, and discreet and vigilant security service.
Position details: 30 hours per week, Monday‑Wednesday shifts, 08:00‑18:00.
Responsibilities
* Meet and greet all staff, visitors, and contractors in a professional and personable manner.
* Deliver a consistently high‑end, customer‑focused experience.
* Embody a high‑performance approach and encourage colleagues to do the same.
* Ensure the workplace (reception lobby, office, etc.) is visually of a high standard.
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and front‑of‑house environment is a great place to visit and work.
* Assist in emergency situations.
* Provide timely and accurate information.
* Respond appropriately to varying and fast‑changing priorities.
* Build strong rapport with recurring customers (client staff, visitors, contractors, etc.).
* Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity, and culture of both.
Qualifications – Essential Criteria
* 5‑year checkable history.
* Exceptional customer service skills.
* Computer literate.
Please only apply if you have experience delivering exemplary customer service in a fast‑pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
* Highest quality personal appearance.
* Flexible, professional, and adept at working under pressure.
* Outstanding written, verbal, and oral communication skills.
* Customer‑oriented with a passion for high‑level service.
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive.
* Punctual and trustworthy.
* Able to use initiative and highly adaptable.
* Experienced in Customer Service, Front‑of‑House, Concierge, Hosting, or Customer‑facing role ideally within a corporate environment.
* Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on.
Additional Information – Company Benefits
Health & Wellbeing
* Company pension and advice and planning.
* Life assurance scheme.
* Discounted gym memberships.
* Wellness advice and support including financial, emotional, and physical.
* Dental and physical health plans.
Lifestyle Benefits
* Cycle to work scheme.
* Car lease and new car purchasing schemes.
* Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel.
* Mortgage advise.
* Payroll ISAs.
* Eligibility for Costco membership.
Learning & Development
* Support with further education.
* 100s of eLearning courses.
* Accredited courses by C&G, ILM, IOSH, and SIA.
* Leadership Development programmes both local and global.
Remote Work: No
Employment Type: Part‑time
Key Skills
Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing.
Experience: years
Vacancy: 1
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