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Customer service & operations manager

Cambridge
Ziprecruiter
Customer service operations manager
Posted: 18 July
Offer description

Job DescriptionJob DescriptionBenefits:

* Bonus based on performance
* Competitive salary
* Opportunity for advancement
* Paid time off


Agency Support Staff


Seneca Insurance Agency in Cambridge, Ohio is seeking an ambitious individual as customer support staff to assist with day-to-day operations of the business. An award-winning agency based in Cambridge, Ohio specializing in Farm, Auto, Home, Life, Annuities and Commercial insurance. The hourly range is based on experience plus bonus opportunities!

Job Responsibilities


- Receive Phone Calls and Office Visitors
- Review and Process Client Changes, Additions, Revisions, Cancelations, Payments
- Proactively Schedule Annual Professional Insurance Reviews
- Keep Record of Customer Interactions, Transactions, Inquiries, and Comments
- Administer and Adhere to Agency Practices and Procedures
- Quote preparation and gathering information for final review
- Maintain Agency Database & Assist in Marketing Campaigns

Job Qualifications, Skills, and Abilities


- Must have Property and Casualty insurance license or willing to obtain
- Must be detail oriented and able to organize, prioritize, and multi-task
- Demonstrates Professional Demeanor
- Excellent Phone Communication Skills Required
- Manage Agency Correspondence Including Email, Fax, and Mail
- Previous Customer Service Experience Required
- Must have solid PC Skills, Basic Math Skills, and Strong Analytical Capability
- Working Knowledge of Microsoft Applications (Word, Outlook, Excel & PowerPoint)
- Must be comfortable with web-based software applications


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