Customer Service / Helpdesk Advisor
Salary: £25,500 per annum (pro‑rata)
Contract: 3‑month fixed‑term contract
Location: Fully Remote (UK‑based)
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high‑quality support across telephone and email channels.
This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast‑paced and service‑driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team.
This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities
* Acting as the first point of contact for customer enquiries via phone and email
* Providing clear, accurate, and timely information in line with agreed processes
* Recording all interactions accurately using internal systems and tools
* Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
* Keeping customers informed about the progress of their enquiries
* Using helpdesk and telephony systems confidently and efficiently
* Maintaining a professional, empathetic, and customer‑focused approach at all times
* Working collaboratively with colleagues to support service delivery and improvements
What we’re looking for
* Experience in a customer service, helpdesk, or contact centre environment
* Confidence communicating with customers verbally and in writing
* Strong listening skills and the ability to understand and respond to different needs
* Comfortable working with IT systems and navigating multiple platforms
* Good organisation, attention to detail, and accurate record‑keeping
* Ability to work independently in a remote setting while staying connected to a wider team
* A proactive, reliable, and positive approach to work
Why apply?
* Fully remote working
* Competitive salary for a short‑term contract
* Clear structure and defined responsibilities
* Opportunity to build experience within a professional helpdesk environment
* Supportive, team‑based virtual setting
Adecco is an employment consultancy.
We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
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