About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:
Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London's famous sights.
Spa Director
Four Seasons Hotel London at Park Lane
At Four Seasons, the Spa is far more than a facility. It is a destination, a sanctuary, and a powerful expression of our commitment to wellbeing, care, and exceptional service.
The role
Reporting to the Hotel Manager, the Spa Director holds full accountability for the financial, operational, and experiential performance of the Spa and Fitness operation and its people.
You will set the long‑term vision for the Spa, ensuring commercial viability while continuously evolving the guest experience. This role requires a balance of strategic thinking, creative innovation, operational discipline, and genuine personal leadership.
You will be a highly visible presence, both with guests and your team, leading by example and ensuring that Four Seasons standards are not only met, but elevated.
What you will do
* Provide strong leadership and strategic direction across all Spa and Fitness operations
* Create distinctive, luxury wellness experiences by anticipating guest needs and monitoring global wellness trends
* Drive exceptional guest satisfaction through visible leadership, direct guest engagement, and effective service recovery
* Maximise revenue through effective forecasting, yield management, retail and membership strategies
* Develop, manage, and deliver the Spa business plan and annual budget, providing clear and insightful performance reporting
* Partner closely with the Hotel Marketing team to develop and execute impactful Spa marketing and PR initiatives
* Ensure compliance with Four Seasons policies and all health, safety, and regulatory requirements
* Manage supplier relationships, procurement, inventory, and spa systems to ensure quality and efficiency
* Represent the Spa within Hotel leadership forums and external industry engagements
What we are looking for
* Proven senior leadership experience within luxury spa or wellness operations
* Strong commercial and financial acumen, with experience driving profitability without compromising guest experience
* A visible, inspiring people leader with a genuine passion for coaching and development
* Deep understanding of luxury service standards and personalised guest care
* Strong strategic mindset with the ability to innovate and deliver against long‑term business objectives
* Experience working closely with marketing, rooms, and hotel leadership teams
* Calm, confident, and credible presence at senior leadership level
* Alignment with Four Seasons values and the Golden Rule philosophy
What we offer
At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead and build long‑term careers within a world class luxury brand.
Career development
* Excellent training and clearly defined career development pathways
* Strong internal progression opportunities across London and the global Four Seasons portfolio
Time off and wellbeing
* Holiday entitlement increasing with service up to 33 days
* Company Sick Pay, increasing with service
* Life insurance while on duty
* 2 Wellness days per year
Travel, food and lifestyle benefits
* Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
* 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
* Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
* Access to Wellhub, giving you access to all‑in‑one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep.
Health and family support
* Bupa Dental Cover or Bupa Cash Plan
* Enhanced maternity and paternity pay
Everyday extras
* Uniform with complimentary professional dry cleaning from day one
* Season Ticket Loan and Cycle to Work scheme available
* Access to Stream for greater pay flexibility and discounts
Culture and recognition
* Employee recognition programmes including monthly awards and events
* Annual themed team events plus regular social, charitable and sporting activities
Join us
If you are a strategic Spa leader who believes luxury is delivered through genuine care, attention to detail, and empowered teams, we would be delighted to hear from you.
We look forward to receiving your application.
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