Posted: 20 April
The role
IT Service Delivery Manager
Location: Nr Cardiff (Hybrid)
Salary: £46,500 + Bonus + Benefits
The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
- Lead service onboarding and go?live activities
- Manage day?to?day service delivery across multiple accounts
- Produce and present monthly service performance reports
- Maintain service documentation, registers, and action plans
- Manage change requests and ensure process compliance
- Identify and implement service improvements
- Work closely with technical, solutions, and sales teams
- Support customer meetings, service reviews, and account development
What You'll Bring
Essential:
- Experience in Service Delivery Management
- Strong background in IT & communications managed services
- Excellent customer?facing and relationship?building skills
- Confident with Excel, PowerPoint, Visio, Power BI and Word
- ITSM experience
- Security Cleared or wil...
