Mpeople Recruitment are currently seeking a Sales & Customer Service Administrator to join a market leading manufacturing company based in Swinton.
* Location: Clifton, Swinton (M27) – please note this location is difficult to reach via public transport
* Hours of work: 09:00 – 17:00, Monday – Friday (some flexibility on working hours)
* Salary: Up to £28,000 dependent on experience
Key Responsibilities:
* Assist sales managers on pricing and quotations
* Review site plans and confirm against product schedules
* Liaise with designers and project managers to confirm requirements and missing information
* Prepare quotations and send to clients requesting their purchase order and confirm delivery date
* Convert quotations to sales orders on Access once purchase order received
* Prepare and distribute job sheets and delivery notes as appropriate
* Manage relations, orders, quotes, and correspondence with customers
* Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner
* Maintain all relevant documents relating to sales and manage client files
* Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable
* Liaising with the production team regarding stock levels and ordering products from approved suppliers at best value for money
* Raising orders and liaising with suppliers and the internal finance team regarding delivery and payment
* Update Production Chart for all new orders and highlight where Customer PO’s have not been received
* Chase up all outstanding customer PO’s and monitor accordingly
* Liaise with the finance team regarding credit limits and new accounts
* Keep Production updated with any revisions to job sheets and delivery timetables
Skills & Attributes Required:
* Experience of customer service (office based) and processing sales orders
* Strong communication (written and verbal) skills and rapport building
* Going above and beyond to deliver a high quality of customer service
* Efficient organisational and prioritisational skills
* Ability to work in fast-paced and high pressure environments
* Problem-solving
* A positive and enthusiastic ‘can do’ attitude
* A great team-player
Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search