This is a great opportunity to join our team. As our Housing and Property Lead, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation.
What you’ll do
* Making sure that our customers' properties are homes they can be proud of, we’ll support them by engaging and involving them in their tenancies.
* Help our customers with housing benefit claims, ensuring that these are received on their rent account.
* When necessary, issue and sign warning letters and notices which may lead to attending court.
* Prepare rooms for the next customers so we can maximise occupancy; we’ll turn around vacant or void rooms, bed spaces, or properties within set timescales.
* Ensure we are health and safety compliant and that maintenance standards are met.
Why join us? This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
Qualifications
* Experience in managing a housing caseload and handling landlord and housing management duties.
* Know‑how of re‑letting rooms or units, collecting rents, and taking formal tenancy action when needed.
* Able to take on a lead role within the team, offering guidance and support to colleagues.
* The ability to work on your own initiative, positively influencing people from all different backgrounds.
* A 'can do' positive attitude; proactive and well‑organised, and able to work on your initiative.
* Confident working collaboratively with colleagues in other parts of the business as well as with external partners; disability-confident.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
* Monday to Friday 9-5pm. Flexible working hours (or we’re open to agreeing a work pattern with you).
* Based at our service in Falmouth, you’ll spend your time travelling around the properties in our Falmouth and Camborne patch. Falmouth or Camborne as a base will be discussed at interview.
* Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign‑ups.
* To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
* You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
* 34 days leave, rising to 39 (including bank holidays and a 'me day' to use for whatever you fancy).
* 800+ discounts on shops, holidays, days out, tech and more.
* Instant pay access with Stream.
* Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
* Top 20 in the UK for Wellbeing.
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