Turn group bookings into unforgettable stays.
At Hotel Indigo K West
Shepherd’s Bush, we don’t just welcome guests, we bring the
neighbourhood to life through tailored service, creativity, and attention to
detail. As our Groups Reservations Executive, you’ll be the engine behind group
stays, working closely with clients and our internal teams to ensure seamless
experiences from the first enquiry to check-out. If you're organised and love
working in a dynamic hospitality setting, this could be your next step.
-----------------------------------
What’s
Our Story?
Hotel Indigo
reflects the character of its local surroundings, and here in Shepherd’s Bush,
that means bold style, cultural flair, and individuality. Our team is at the
heart of connecting with our neighbourhood and delivering standout guest
experiences, and your role will be essential in bringing those big-picture
moments to life.
-----------------------------------
Here’s what you can look forward to as our Groups Reservations Executive:
Annual
salary: £29,000
* Pension with company contributions
* 50% discount
in all our restaurants and Spa treatments across our properties
* Team member and Friends & Family rates across our properties
* IHG
Employee rate across 6000 hotels globally
* Complimentary stay after passing probation
* Extensive discounts on our benefits platform
* Private medical insurance access
* Interest-free season ticket loan
* Employee Assistance Programme – 24/7 online GP, mental
health support, and wellbeing
* World-class development programmes, apprenticeships, and
growth opportunities
* Bike to work scheme
* Recommend a Friend incentive
* Free meals on duty
* Social squads and recognition schemes to make your voice heard
and celebrate success
-----------------------------------
A Day in Your Neighbourhood
* Coordinate group
bookings end-to-end:
Manage group reservations and events from initial enquiry through delivery and
post-event follow-up, maintaining accurate rooming lists, contracts, billing
instructions, and special requirements in Opera Cloud.
* Manage room blocks
and maximise revenue:
Balance inventory, monitor cut-off dates, track room pick-up and deposits,
upselling where appropriate, and ensure accurate billing in line with contracts.
* Act as primary
liaison for groups:
Serve as the main point of contact, coordinating with Front of House,
Housekeeping, and Food & Beverage to communicate all group details and
ensure a seamless experience.
* Manage reporting and
account adjustments:
Attend weekly meetings, providing forecasts and summaries for upcoming
business, tracking cancellations and changes, and applying fees in line with
agreed terms.
* Lead group meetings
and documentation:
Prepare Group Summary Sheets, ensuring all departments are aligned ahead of
arrival.
-----------------------------------
What’s Your Story?
You're
organised, commercially aware, and thrive in a fast-paced team environment.
You’ll shine in this Groups Reservations Executive role if you have:
* Experience
in reservations, group coordination, or events: Ideally gained within a
hotel or hospitality environment, with a focus on personalised guest
experiences.
* Brand
familiarity:
Experience within the IHG portfolio is a plus.
* Exceptional
communication and relationship-building skills: Warm, confident, with a
professional and guest-focused approached.
* Technical
proficiency:
Comfortable working with Opera Cloud or similar reservations systems.
* Impeccable
attention to detail:
Strong organisational skills and a commitment to accuracy in every task.
* Ability
to thrive in a dynamic environment:
Skilled at managing multiple priorities while remaining composed and service-driven.
* Flexible and responsive: Willing to support
occasional evening or weekend coverage based on business needs.
-----------------------------------
If you’re ready
to help us deliver exceptional group stays with creativity and care, we’d love
to hear your story. Join us as our Groups Reservations Executive at Hotel
Indigo K West Shepherd’s Bush, and help make every stay part of something
bigger.