Description Corserv Care is a Cornwall Council owned company, dedicated to improving the quality, capacity and resilience of the care market in Cornwall. This devoted organisation brings together our services: Short Breaks Service, Day Opportunities, Proper Job Employment Services, STEPS (Short Term Enablement & Planning Services), Care & Support (Homecare/long term care ), and Lifeline & Assistive Living Services. What you'll be doing The Registered Manager will lead and manage the short break service Lowena, in Truro, ensuring the delivery of high-quality, person-centred care for person with a learning or physical disability. You will be responsible for maintaining the continuity and consistency of care, ensuring that all activities comply with regulatory and statutory requirements. The role requires strong leadership skills to inspire and manage a dedicated team, and to uphold the highest standards of care and support. With excellent people management skills you will lead a team of direct reports and indirect reports. About the role You will have a strong working understanding of safeguarding and risk management processes and CQC’s fundamental standards along with relevant statutory guidance and legislation in place. You will manage staff rotas and bed plans in line with local authority needs assessments, support plans and the needs of the service. You will mentor the staff team and provide guidance on all processes within the home. You will have good knowledge of Health and Safety legislation and complete service audits on a regular basis and report to the Senior Leadership Team on KPI’s of the service. Regulatory Compliance: Maintain up-to-date knowledge of relevant legislation, guidelines, and standards, ensuring the service meets all regulatory requirements. Ensure all necessary documentation, policies, and procedures are maintained and reviewed regularly. Service Development: Identify opportunities for service improvement and innovation, ensuring the service remains responsive to the needs of service users. Implement and monitor quality assurance processes to continually improve service delivery and outcomes Service Growth - identify areas of potential growth with a view to increasing the offer and value to the people that use the service. Financial Management: Oversee the financial management of the service, ensuring budgets are adhered to and resources are used effectively. Ensure that financial records are maintained accurately and are compliant with organisational and regulatory requirements. Health and Safety: Ensure a safe and healthy environment for both customers and staff, adhering to health and safety policies and procedures. Conduct regular risk assessments and implement measures to mitigate potential hazards. Accountabilities. To be the Registered Care Quality Commission (CQC) Manager for regulated activities within the service and ensure full compliance of the service with CQC Regulations and statutory legislation and supply required data to CQC when requested to participate in CQC Inspection of the service. To be the Mental capacity assessor (MCA) for the service and undertake Assessments, best interest meetings and formally process community DOL applications as needed using appropriate systems. To implement quality assurance frameworks to ensure the service provided maintains the Corserv Care, Cornwall Council and CQC fundamental standards of care. You will need The following qualifications and experience are essential: Health and/or Social Care Level 5 qualification or equivalent level of experience equivalent management qualification Leadership and Management qualification Experience of budget and financial management Extensive experience in management position either directly related to short break services or ability to demonstrate transferable skills and learning from other settings Evidence and proven track record of achieving cultural and behaviour changes within teams Evidence of continuous professional development at a Managerial level Knowledge & Skills Demonstrable and up to date knowledge of the social care sector and the social care regulatory framework Ability to self-assess service provision, identifying gaps and risk, formulating, monitoring and review action plans Experience of leading a team through change to empower a team Good interpersonal skills with an understanding of how to motivate and support team members. Ability to handle challenging situations with empathy and professionalism Experience of formulating and managing a budget within targets, promoting financial discipline throughout operations Proven track record of meeting KPI’s Experienced in conducting Investigations Experience of service review and development, including Audit You will be customer focussed and passionate about supporting and enabling people to achieve their goals. Ability to promote the service and build and maintain positive relationships with clients and key stakeholders through excellent customer service and positive communication Excellent communication and interpersonal skills Good IT skills and ability to learn new software. Experience of resource management Ability to use own initiative and organise workloads of self and other team members effectively Ability to work collaboratively to support the continued development and management of a fast-paced service. Working knowledge of Mental Capacity and Liberty Safeguards Working knowledge of Safeguarding agenda Effective report writing skills Effective IT skills with a willingness to embrace digital development within the service Driving licence, with own transport and must be willing to travel to meetings/training Responsible for Health and Safety within area of work. Our offer to you: Salary: £37,939 - up to £41,072 depending on experience. Working Hours: 37 Contract Type: Permanent Base: Lowena Respite and Short Breaks, Mitchell Hill, Truro, TR1 1JX. Working with us you will have an employee benefits package that includes: Pension: A generous pension scheme with employer contribution. Holiday: Starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays. Access to Employee Discount Scheme, Blue Light card and Vectis card: All provide various discount on groceries, household bills, holidays and much more. Access to dedicated Wellbeing support. Opportunities: We offer opportunities to progress and develop a rewarding career. We aim to support our employees and help them find their dream role within Corserv Care. Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role. Our values: Committed; kind, caring and compassionate. High-quality; reliable, trustworthy and consistent. Collaborative; respectful, connected and understanding. Proactive; flexible, innovative and problem-solving. To apply It’s really easy to apply for our roles, simply click to apply and upload your details and CV. Please email the Corserv Care People Team for the Respite Registered Manager Role Profile. Call us about our vacancies on 0300 303 2130 Closing date: Midnight Sunday 3 rd August 2025 Thank you for your interest in supporting our important work at the Corserv Care.