You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
You will be required to provide occasional support to the Secretarial team requesting notes, filing results, chasing results and typing patients outpatient letters.
The ability to speak Welsh is essential for this post.
Main duties of the job We are looking to appoint a Patient Booking Clerk to work in a call centre environment at Rheumatology service Llandudno Hospital to provide a professional, efficient and effective centralised booking service for a variety of outpatient clinics.
You will need to use initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
You will be required to provide occasional support to the Secretarial team requesting notes, filing results, chasing results and typing patients outpatient letters.
About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Working in a highly pressurised Booking Team, within a busy call centre environment. You will need to provide an accurate and efficient administrative function to facilitate the delivery of a professional and effective service for patients.
You will be required to provide occasional support to the Secretarial team requesting notes, filing results, chasing results and typing patients outpatient letters.
You will need to work as part of a large multi disciplinary team ensuring the delivery of Access targets and a patient focused booking service.
Person Specification Knowledge Familiarity with waiting list administrative procedures and policy issues
Knowledge of PiMS or other patient administration systems or experience using databases and excel
Understanding of basic medical terminology
Knowledge of Caldicott guidance
Skills Meets all essential criteria as per attached job description/person specification
Good keyboard skills for regular use of computer systems / IT skills
Welsh Speaking level 3
Competent in the use of Microsoft Office
Competent in the use of PiMS or similar PAS systems
Experience Experience of working in an acute hospital/GP practice or Call centre environment
Experience of dealing with the general public
Ability to work as part of a team
Experience of working directly with clinical/consultant staff
Qualifications Good standard of Education (e.g. GCSE Maths and English A-C)
I.T qualifications or proven experience of using Microsoft Office packages
NVQ Level 3 or equivalent knowledge and experience
Statutory Mandatory Training as per Health Board Policy
Understanding of basic Medical Terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Llandudno General Hospital - Peter Madison Rheumatology Centre
£24,433 to £26,060 a yearper annum, pro rata
Contract Permanent
Working pattern Part-time
Reference number 050-AC394-0625W-A
Job locations Llandudno General Hospital - Peter Madison Rheumatology Centre
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