Job Summary
We are seeking a Sales Support Analyst who will be dedicated to supporting the global sales team function through pre-sales activities including lead qualification, quotations and proposals, as well as the management of simple and complex instrument and fee-based service orders. Other responsibilities will include other supporting functions including commercial customer documentation, system configuration verification, and channel partner communications. This position has a matrixed reporting line to Sales Operations and reporting to the Sales Support Team Lead.
Essential Job Functions
* Provides pre- and post-sales support to the global sales team.
* Prepares quotations and proposals to be presented to customers and channel partners, primarily focused on configured systems, software, and fee-based services. May support other areas of the business as required.
* Coordinates with the appropriate stakeholders on non-standard quotations and proposals to ensure scope of work and accuracy.
* Enters orders received from customers and channel partners into ERP system.
* Communicates with the sales team, channel partners, and customers on the status of orders.
* Works closely with Operations department to ensure that all orders are meeting export compliance requirements.
* Monitors notification services, external resources, websites, and other resources for the release or pending release of RFQ.
* Ensures CRM information is updated including but not limited to customer contact information, selling opportunity status, etc.
* Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, financial, etc.
* May provide lead qualification for inquiries through website, events, and other forums.
* May complete or assist in the completion of supplier registration forms, websites, etc.
* May be assigned to execute other initiatives within the Sales Operations department.
Qualifications
Education
Bachelor’s Degree B.A./B.S. in Business, Marketing, or equivalent related experience.
Required Experience
* 2+ years of direct experience in a Sales Support or Sales Operations role.
* Strong interpersonal skills with the ability to work independently and within a team environment.
* Successful record of accomplishments of working with cross-functional teams.
* Strong communication skills in English, both written and verbal.
* Excellent organizational and time management skills.
* A history of meeting customer driven deadlines.
* An anticipation of needs and proactive approach.
* A professional demeanor at all times both with all stakeholders both internal and external to Doble.
* Previous CRM experience (Salesforce.com preferred).
* Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint).
* Domestic and international travel, including air travel, may be required up to 10%.
Preferred Experience (Not Required)
* Familiarity with Doble family portfolio.
* Fluency in additional languages other than English.
* Experience working in a global environment.
Physical Requirements
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.
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