Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position. Key responsibilities Process new account applications, closure of accounts and change of customer information Handle enquiries from customers Maintain customer relationships and cross-sell relevant products and services Assist with the on-going Customer Due Diligence (CDD) review Deal with cash and non-cash transactions Produce daily overdraft reports Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times Requirements Degree educated in Finance, Economics or Accounting Experience within the Financial Services industry and proven track record in similar business stream Relevant professional qualification Good knowledge of Retail Banking procedures Customer service experience Good MS Excel skills Team player Excellent English and Mandarin communication skills