We now have the opportunity to join us a Senior Collections Strategy Specialist within the newly formed Collections Strategy & Performance team. This role will responsible for the design and optimisation of end-to-end collections and recoveries strategies across all portfolios. It will own the strategy governance routines, develops product/portfolio-specific strategy plans, and partners across the business to deliver fast and safe change that balances customer outcomes with commercial performance.
The role holder will look after strategy design and execution by designing, documenting and test strategy changes as well as building and maintaining monthly plans and the framework, as well as overseeing implementation quality and readiness.
Define strategy KPIs/KRIs and ensure MI gives clear a view of conduct, credit and operational risk will be key tasks and leading the analysis of performance trends, root causes and customer outcome evidence.
The role will support the ownership governance routines for strategy, policy and process; maintain clear audit trails and decision logs as well as the alignment to risk appetite and Consumer Duty. Embedding vulnerability and fair value considerations and leading external benchmarking and horizon scanning will be important.
This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but travel to both locations will be required occa...