Customer Advisor - TradePoint
Full time 24 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 9:45pm
UK Notional hourly rate £12.71 per hour (including a £0.81 per hour store-specific location allowance)
Location: B&Q Welwyn
About the role
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and help deliver a great experience for our TradePoint members by engaging, listening, and selling the right products and services.
Responsibilities
* Deal with all kinds of trade members daily, taking ownership of your TradePoint members.
* Build relationships with members through great conversations to understand their needs.
* Recommend the right products and services based on customer needs.
* Promote our trade loyalty scheme and help members get great value.
* Continuously develop your skills through training and learning from others.
* Work as part of a team, with flexibility to work on a rota including weekends, evenings, and bank holidays.
Ideal candidate
* A great communicator and team worker.
* Ability to adapt approach in different situations.
* Strong relationship-building skills.
* Eye for new business opportunities.
* Enthusiastic about helping trade members and providing excellent service.
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