Customer Experience Executive
Location: Greenford
Salary: £25,000 - £28,000 + £2,000 Yearly Bonus
Contract Type: Permanent, Full-Time
Working Hours: Monday to Friday, 9:00am - 5:00pm (Hybrid working offered after probation)
Customer-Focused? Join a Supportive Team and Make a Real Impact!
Are you motivated by delivering exceptional customer service? Do you have a strong background in client or sales support? If so, this could be the perfect opportunity for you!
We’re working with a thriving, family-owned manufacturing business in Greenford that’s looking for a Customer Experience Executive to support their team of busy Key Account Managers. In this role, you’ll act as a key liaison between customers and the wider business, taking ownership of key support functions and playing a vital part in maintaining excellent relationships.
The Role: This is a varied position where no two days are the same. You'll be trusted to help manage a portfolio of existing accounts, respond quickly to customer enquiries, and ensure the smooth processing of orders from start to finish.
Key Responsibilities:
• Handling and processing incoming orders and customer enquiries
• Quoting prices and advising on product and stock availability
• Providing estimated delivery dates and resolving logistics issues
• Issuing and managing invoices and order documentation
• Coordinating sample and artwork requests
• Completing and sending order notifications
• Liaising daily with internal departments - sales, warehouse, and despatch
• Supporting Key Account Managers with all related admin
What We’re Looking For:
• Minimum 2 years’ experience in a customer support or sales admin role
• Confident communicator with excellent verbal and written skills
• Experience using CRM systems
• Comfortable working across Google Docs and Google Sheets
• Highly organised and efficient with great attention to detail
• Strong listening skills and a collaborative approach
Why Apply?
• Competitive salary + annual bonus
• 22 days holiday (rising with service)
• Hybrid working (post-probation)
• Free on-site parking
• Friendly and supportive team culture
• Family-run business that genuinely cares about its people
This is a fantastic opportunity to develop your career in a customer-driven role while working within a successful and growing company. If you thrive in a busy, people-focused environment - apply today!
What You Need to Do Now:
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to high application volumes, if we haven’t contacted you within 48 hours, please assume your application has been unsuccessful.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice.
Keywords: Customer Experience Executive, Client Support, Sales Administrator, Customer Service, Order Processing, Account Support, Sales Support Executive, Greenford Jobs, CRM, Google Sheets, Order Admin