Role Overview
Barts Health NHS Trust is seeking a compassionate and experienced Patient Liaison & Follow-Up Nurse to join the Physician Response Unit (PRU), a pioneering service delivering emergency and urgent care directly to patients in their own homes across East London. This is a largely non-clinical role focused on patient and family experience, offering a unique opportunity to shape how a high‑impact pre‑hospital service listens to, learns from and supports the people it serves. The PRU provides definitive emergency, urgent and palliative care in the community, helping patients receive the right care, in the right place, at the right time. Following contact with the PRU clinical teams, patients and families often navigate multiple services across health and social care. As Patient Liaison & Follow‑Up Nurse, you will:
Key Responsibilities
* Follow up with patients and families after PRU contact to understand their experience
* Act as a key point of liaison, helping patients navigate onward care and referrals
* Collect and analyse qualitative patient experience data to inform service improvement
* Advocate for compassionate, patient‑centred care across the service
* Work closely with PRU clinicians and operational teams, representing the patient and family voice in case discussions
This role plays a vital part in supporting continuous improvement and ensuring the PRU delivers care that is not only clinically excellent but also genuinely patient‑focused.
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