The job description contains valuable information but suffers from excessive repetition and some formatting issues. Here is a refined version:
Retail Customer Service Manager
Are you passionate about sports and delivering excellent customer service? Do you enjoy building positive relationships? Join Entain as a Retail Customer Service Manager and become an integral part of our dynamic betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes customer satisfaction.
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards targets and maintain high shop standards.
* Open or close the shop as needed, with responsibilities as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will include a mix of long opening and closing shifts and shorter evening shifts, varying week to week. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over to work in betting shops.
* Passion for customer service and relationship building.
* Effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Additional Benefits
Enjoy a competitive salary plus benefits such as:
* Optional overtime.
* Pension Scheme and ShareSave.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We are committed to diversity, equity, and inclusion, ensuring everyone feels valued and respected. For any accommodations during recruitment, please contact us.
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