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About Abertay University
Abertay is a modern university with a global outlook, rooted in its local and national communities. We are known for high-quality, well-directed teaching and research, providing a stimulating and enriching experience for our students.
IT Services Department
IT Services is a friendly, vibrant, and fast-moving department focused on delivering excellent customer service and high-quality digital technology services to our staff and students.
Job Opportunity: IT Service Desk Analyst
We are seeking to appoint an IT Service Desk Analyst within the IT Service Delivery Team.
1. Reporting to the Senior IT Service Delivery Officer, you will provide professional, customer-focused 1st line IT support for staff and students.
2. You will resolve the majority of incidents and service requests at first contact, covering a wide range of services.
3. Candidates should have previous experience working within an IT support environment, with technical skills supporting users at all levels using PCs, mobile devices, and the Microsoft suite of applications.
4. The ideal candidate will be empathetic towards users, possess strong communication skills, and be able to clearly discuss complex technical issues both verbally and in writing.
5. Good team working skills and a willingness to learn are also essential.
A full candidate brief, including the job description, person specification, and application details, can be found below.
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