Job Summary
Job Title: IT Service Desk Supervisor
Closing Date: 29 January 2025
Date Posted: 12 December 2024
Job Reference: ITSerSupHO1224
Location: Castle Donington, Derby DE74, UK
Sector: Operations
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are now looking for an experienced IT Service Desk Supervisor to join the team based at our Head Office in Castle Donington, Derbyshire.
The Benefits:
* Starting salary of £34,000 per annum
* Contributory pension scheme
* Annual bonus potential
* 33 days’ holiday, inclusive of Bank Holidays
* Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
* Free onsite gym for all head office employees
* Salary sacrifice schemes, including Cycle to Work
* Receive a treat on your birthday
* Death in Service benefit available
* Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role:
As an IT Service Desk Supervisor, you will be responsible for overseeing the daily operations of the Service Desk team and be accountable for managing the performance of service requests and incidents, in line with company SLAs.
Specifically, you will provide leadership and support to the team, as they deal with company hardware such as mobile devices, PDAs, computers, laptops, printers, etc. In this vital and varied role, you will ensure the smooth running of the department and our online systems.
Additionally, you will:
* Monitor IT support emails and tickets, and respond to queries efficiently and effectively
* Plan and prioritise own work and be responsible for the planning and organising of the team
* Responsibility for delivery on a variety of projects on time and within budgets
* Establish best practices through the entire technical support process
* Drive a culture of continuous improvement by identifying and implementing enhancements to current practices and promoting a culture of customer focused service
Hours: 37.5 per week, working Monday to Friday.
About you:
To be considered as an IT Service Desk Supervisor, you will need:
* Significant experience working in a Service Desk environment
* Knowledge and experience of ITIL processes
* Experience of working with ticketing systems within the Service Desk
* Technical knowledge of computers and an interest in IT equipment
* A flexible attitude with the willingness to support the business outside of normal working hours if required to accommodate planned or emergency works
* Strong leadership skills with the ability to motivate and drive a team to reach results
* Excellent written and verbal communication skills
* Excellent interpersonal skills and the ability to apply initiative to achieve allocated tasks
* Drive, patience and the ability to thrive under pressure
* Full UK driving licence would be essential
* Relevant qualification in IT would be desirable
In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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