Go back Cwm Taf Morgannwg University Health Board
Cellular Pathology Operational Support Officer
The closing date is 28 August 2025
An exciting opportunity has arisen in the Cellular Pathology Department for anenthusiastic individual to join us to support our management team in deliveringcancer diagnostics across CTMUHB.The job will need you to be well organised, with good administration skills and thehave the ability to solve problems within your area of competence, whilstunderstanding when to escalate issues.You will support with documentation requirements, be able to manage laboratoryrotas and support data collection and presentation to enable the departmentssmooth flow.You will also manage efficient receipt of cellular pathology samples and liaise withservice providers to resolve issues to support cancer turnaround timesYou will ensure ordering requirements are fulfilled and issues with procurement andsuppliers are resolved as they occur. You will also ensure equipment serviceschedules are maintained, liaising with service suppliers as required.In return we are a friendly, supportive team, who supports continual learning and wewould look to support opportunities to develop skills in Leadership or Procurementwithin the role if the successful candidate is interested.English and/or Welsh speakers are equally welcome to apply
Main duties of the job
Provide support to the Department Leadership Team as appropriate, specifically the management of rotas, specimen pathways to support cancer performance, managing concerns and payroll processes.
To be responsible for identifying and resolving issues and errors within own area.
To be responsible for compiling the duty rotas ensuring service needs are met and to inform laboratory staff as appropriate.
To ensure the efficient receipt & appropriate processing of all incoming samples.
Support planning and documentation for relevant meetings.
Support in managing orders, liaising with suppliers and procurement where required.
To support equipment management, ensuring routine servicing is arranged and support with fault reporting and resolution.
Provide active support for documentation and audit to support training, Health and Safety and compliance with ISO15189:2022 quality standard.
Support management of the archive tissue.
Plan own day to day tasks and duties.
Communicate with clinicians, managers, administrative staff, suppliers, external agencies, and representatives of other Health Boards.
Uses own initiative when dealing with queries and concerns internally and/or externally for example resolving specimen queries.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qaulifcations
* HNC/Diploma level or equivalent experience. Computer Literate with knowledge of Health Board clinical systems, and Myrddin. Knowledge of developing administrative procedures to deal with non-routine issues.
* ECDL (European Computer Driving Licence) or similar qualification. Knowledge of Health Board procedures and policies. Knowledge of Cellular Pathology.
Skills
* Ability to work to deadlines. Excellent communication and telephone skills. Ability to deal with staff at all levels. Confidentiality and diplomacy. Excellent organisational and time management skills.
* Ability to take shorthand. Audio typing skills.
Experience
* Experience of working in a busy environment. Experience of problem solving. Ability to prioritise and manage own workload. Experience of using Microsoft Office programmes and other databases.
* Experience of working in a hospital environment. Experience of quality systems. Experience of using a Quality Management System. Previous experience of working with Clinical teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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