Lead delivery of EPR related technology services Attendance at project meetings Contribute to the specification, design, development and implementation of our EPR strategy to support the aims and objectives of both Innovate and our customers Communicate complex technical system matters to senior non-technical staff clearly and in a manner whereby they are able to fully understand the issues and implications Negotiate at a senior level and be a major influence in the decision-making processes for all aspects of EPR technical delivery Work closely with technology operations to develop and implement strategies and architectures to provide infrastructure support and services in line with best practise methodologies Make recommendations for strategic direction aligned to EPR future state Negotiate effectively with others and be persuasive, sometimes in contentious situations, to drive change and enable achievement of EPR project milestones Identify, manage, and mitigate risks associated with the use of EPR technology and associated platforms and services Collaborate with the ICT team and wider business to agree on the design and implementation of a holistic process of continual service improvement Develop, design and implement technical and procedural documentation standards relating to the design and delivery of the Oracle Millenium EPR Successful delivery of EPR technical infrastructure to time and budget Timely and accurate reporting to project management teams Delivery of an exceptional customer service experience Proactively develop and implement continual service improvement Foster and demonstrate an inclusive team culture focusing on service excellence and exceptional performance Manage delegated EPR budgets