Social network you want to login/join with:
col-narrow-left
Client:
Northern Marine
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
e781c46e5390
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
col-wide
Job Description:
16th Aug 2024
The Senior Account Manager is responsible for managing and growing a portfolio of national and international clients and will demonstrate a global mindset and cross-cultural competence.
Key Responsibilities
* Develop an in-depth understanding of client and customer goals, developing the ability to anticipate needs.
* Proactively service, support, and provide customers with improvement opportunities to increase income, maximize attrition, and meet company strategic objectives.
* Assist in the implementation of new customers and develop relationships that reflect positively on the company.
* Assist with new business implementations and the sales department.
* Adept at navigating complex business needs and effectively driving growth.
* Awareness of cultural differences, with an ability to adapt style as required across our global footprint.
* Manage account management reviews, including account development and improvement plans.
* Responsible for contract and service level agreement creation, fee reviews, and performance monitoring.
* Develop and provide data analysis and reporting.
* Facilitate and manage product demonstrations.
* Manage and update information in any client database the company may apply.
* Review and propose updates to the travel policy, including consultation and compliance monitoring.
* Matrix management, connecting the customer and travel at all levels within each business.
* Manage attrition in line with the business KPIs.
* Attend events on behalf of the company.
* Commitment to continual personal development, ensuring market, industry, and competitor knowledge is exemplary.
Candidate Requirements
* Degree level educated in related discipline or equivalent experience in account management.
* Extensive experience in account management, preferably with global or multinational customers.
* Extensive experience working with senior decision-makers.
* Demonstrable experience in project management.
* Excellent interpersonal skills.
* Strong analytical skills with an ability to process complex information.
* Strategic thinker.
* Extensive experience with MS Office packages.
The role offers the opportunity for hybrid working and is dependent on commercial demands.
#J-18808-Ljbffr