Mller UK & Ireland is wholly owned by Unternehmensgruppe Theo Mller and employs over 31,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private‑label dairy products made with milk from 1,300 farmers in Britain. Mller is ranked within the top 20 of the Grocer's Top 100 list of Britain's biggest brands and is picked from shelves millions of times each year.
Mller Milk & Ingredients aims to be Britain’s private‑label dairy leader, producing branded and private‑label fresh milk, cream, butter and ingredient products through a network of dairies and depots across the country.
Mller Yogurt & Desserts is the UK's leading yogurt manufacturer, creating millions more Mller moments for its consumers. It manages major brands such as Mller Corner, Mllerlight, Mller Bliss, Mller Rice, FRijj and Mller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private‑label yogurt market from a dedicated, state‑of‑the-art yogurt facility.
Join Mller UK & Ireland as a Part‑Time Customer Service Advisor
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Mller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Hours: 27.5 per week
* Shift pattern: 5 days over 7
Main Responsibilities
* Accurately capture customer orders using AS400/SAP systems.
* Maintain trackers and reports with up‑to‑date information.
* Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
* Follow structured processes and Standard Operating Procedures.
* Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
* Maintain SOPs, customer data files, and other support documentation.
Key Requirements
* Proven customer service experience.
* Strong verbal and written communication skills.
* Calmly address customer concerns and complaints.
* Efficient call handling and multitasking abilities.
* Proficiency in Microsoft Word and Excel.
* Logical thinking and problem‑solving skills.
* Excellent organisational and listening abilities.
* Professional awareness of tone and body language.
Why Join Mller?
* Competitive salary and bonus scheme.
* Contributory pension plan and life assurance.
* Generous annual leave (increasing with service).
* Employee Assistance Programme.
* Flexible benefits programme.
* Access to a Rewards Benefits Programme with discounts at over 800 retailers.
Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey!
Contact Details
F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
LNKD1_UKTJ
#J-18808-Ljbffr