Spring GDS are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service. We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience predominantly supporting the Customer Service team as well as providing support to other business areas as needed. This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider. Responsibilities Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support. Present a professional image of the company to all at all times. Receive and resolve customer service queries and/or complaints in a timely manner. Respond to customer requests for collections, ensuring all service related issues are met. Liaise with appropriate service supplier to arrange collections where necessary. Record full and timely details of all customer contact within relevant systems. Ensure accurate documentation is completed and passed to relevant internal department/s where necessary. Ensure all reports are completed accurately and in a timely manner. Ensure all customer service and sales procedures are followed at all times. Maintain an awareness of operational and routing procedures. Escalate all problems that cannot be resolved to the Customer Service Manager. What do we offer? Apprenticeship Salary Life Assurance 2 x salary 25 days holiday per annum bank holidays (increases with length of service) Employee Assistance Programme Spring GDS are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service. Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry. Possibility of a full time role after the completion of the apprenticeship Apprenticeship Salary Life Assurance 2 x salary 25 days holiday per annum bank holidays (increases with length of service) Employee Assistance Programme