Job overview
We are looking for an enthusiastic well motivated Clinical Support Worker to support and participate with qualified staff in caring for critically ill patients. You should have good communication and interpersonal skills along with an ability to work as part of a team.
The role does include monitoring stock levels, helping to ensure infection control standards are maintained and liaising with other departments within the hospital.
Main duties of the job
We would welcome hardworking and motivated candidates to our friendly and supportive team.
As a Clinical Support Worker, you will have the following qualifications and experience:
Qualifications
1. The Care Certificate (or equivalent healthcare qualification).
2. NVQ/Diploma level 2 in Healthcare (or equivalent healthcare qualification) or successful completion of a level 2 Healthcare Support Worker apprenticeship.
3. Functional skills English and maths level 1 or GCSE English and maths grade D-G/1-3 or above. (If you don’t have the appropriate English and maths qualifications, your application will be considered and, if appointed, you would be required to achieve functional skills level 1 in English and maths by the end of the first year of employment
Experience
4. Experience as a Healthcare Support Worker or Trainee in a care setting.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
to hear what our staff say.
Joining us includes a comprehensive benefits package:
5. At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
6. Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
7. Blue Light card eligibility
8. And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Following your corporate induction you will be expected to attend the Trust’s Clinical Induction Programme for Healthcare Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead if you have any issues: ), lasts for two weeks and will involve travelling to both Trust sites. The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm.
Person specification
Qualifications
Essential criteria
9. Care Certificate
Desirable criteria
10. Functional skills English and maths level 2 or GCSE English and maths grades A*/9 – C/4.
11. NVQ/Diploma level 2 in Healthcare or an equivalent healthcare qualification (competencies must have been assessed in a healthcare environment).
Experience/ Knowledge
Essential criteria
12. Experience of dealing with the public
13. Experience of working in a caring environment, either in health, social or voluntary services
14. Knowledge of the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers (2013).
15. Insight into role and responsibilities of post.
16. Able to describe the importance of delivering high quality care to patients.
17. Knowledge of current healthcare issues.
18. Knowledge of principles of confidentiality
Skills
Essential criteria
19. Able to communicate accurately and effectively with patients and colleagues, verbally and in writing.
20. Can understand and communicate factual information accurately.
21. Good interpersonal skills.
22. Basic information and communications technology (ICT) skills.
23. Can demonstrate practical skills to others.
24. Able to deliver patient care under the indirect supervision of the Registered Nurse
25. Able to deal with the public in person and on the telephone
26. Able to support and reassure patients and their families/carers.
27. Able to follow instructions and complete assigned tasks.
28. Able to act on own initiative (in relation to delivering patient/client care)
29. Ability to work under pressure
30. Ability to work autonomously or as part of a team
31. Customer Care skills
32. Ability to prioritise and plan own work
33. Excellent communication skills both written and verbal
34. Interpersonal skills