Job Title: Operations Manager
At Wells & Co, we're committed to delivering exceptional experiences in the heart of our community. We have a fantastic new opportunity for a creative and energetic Operations Manager to help us grow and develop our portfolio of managed pubs by leading our teams to continued success.
Reporting to: Operations Director
This role requires you to be people-oriented with a passion for motivating, inspiring, and leading your teams. Your focus will be on driving revenue, guest satisfaction, and service delivery. You will be responsible for implementing the brand strategy across all elements of the business, setting us apart from the competition as both a preferred employer and a destination to dine, drink, and stay.
Key responsibilities include:
1. Critiquing financial KPIs and taking ownership of the profitability of all sites, with support from the marketing team to maximize sales growth.
2. Managing and leading a diverse team, including recruitment, training, and performance management.
3. Overseeing multiple premium sites within hospitality or retail sectors.
4. Demonstrating exceptional commercial acumen by staying aware of industry trends and competitors to leverage across multiple revenue streams.
5. Enhancing guest satisfaction through service standards, strategy, and delivery.
6. Implementing cost control measures to maximize profitability.
7. Ensuring all sites operate lawfully, safely, and responsibly, with comprehensive staff training on alcohol laws, H&S regulations, and food safety.
8. Driving the business forward with a creative and entrepreneurial flair.
9. Exercising outstanding leadership skills with a hands-on managerial presence.
10. Maintaining high attention to detail and organizational ability.
11. Being ambitious and proactive in your career development.
12. Living within close proximity to Bedfordshire.
In return, you will receive:
* Competitive salary of £65-75k plus bonus
* £7,200 company car allowance
* 25 days holiday plus bank holidays
* Pension and private healthcare
* Dining and drinking discounts
* Excellent development opportunities
We are a family-owned business proud of our legacy and excited about our future. Join us and be a valued part of our management team where your contributions make a difference every day.
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