Customer Engagement and Influence Officer Bedford and surrounding areas £32,240 per annum (Inclusive of £2000 essential car allowance) Full time 37 hours per week (evening and occasional weekends will be required) Are you passionate about amplifying the voices of customers and making a real impact? What you will be doing: * Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services. * Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery. * Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact. * Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act. * Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels. * Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance. * Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects. We’d love to meet someone with: * Customer, community or resident engagement experience in a similar people focused role * Excellent project planning and organisational skills * Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change * Excellent interpersonal skills and ability to build rapport easily with a diverse range of people * Experience of facilitating workshops, focus groups and training * Confident in analysing data, writing reports and demonstrating outcomes and impact * Excellent verbal and written communication skills and record keeping * Confidence to work independently and manage varied workload in a fast-paced environment. * Knowledge of the social housing sector and importance of resident engagement The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas. To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV. Amongst what we offer you is: * A competitive salary of £32,240 per annum (inclusive of £2000 essential car user allowance) * 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) * A generous contributory pension scheme * Enhanced family leave * Private health care * Free life assurance * Access to an extensive suite of wellbeing services and tools including a digital gym * Opportunities for learning and development * Discounted gym membership * Retail discount scheme * Hybrid Working Successful candidates will need to complete a basic DBS application. Closing Date: 12th October 2025