Overview of the role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
Due to continued growth, we are hiring a new Resource & Engagement Coordinator on a 12 month fixed term contract to oversee the day to day running of one of our consultancy teams.
What will you be doing?
* Checking and releasing services orders and tracking Volume Service Agreements and proactive days as part of support contracts.
* Be the first point of contact for enquiries from Technical Consultants, Sales Teams and customers.
* Management of the team diary to include scheduling holidays, calls, meetings and confirming project bookings with customers.
* Assigning the appropriate level of resource to scoping calls, meetings and customer projects.
* Liaising with Sales Teams and Overlays to schedule any pre-sales activities.
* Liaise directly with customers to schedule and book Workshops and Teams Webinars, providing regular updates for registrations, where requested.
* Liaise regularly with senior management via weekly sync calls and via Team chats to discuss upcoming workloads, availability and escalations.
* Regularly produce and present detailed reports on team performance, project status, and business metrics to senior management.
* Update and maintain project and availability spreadsheets as required.
Why should you apply?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
When you join Phoenix, you can expect:
* A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
* Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
* A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
* A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
* Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
* Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
What are we looking for?
The right person for this role will already have proven experience in a similar administrative / scheduling role within a fast-paced work environment. This is a varied role, being a key contact to many people inside and outside the business. Above all, it requires sound judgement and the confidence and ability to make decisions for yourself and the wider team.
Key Skills & Experience:
* Prior experience in a similar role
* Great attention to detail
* Able to switch task seamlessly and embrace being part of a busy team
* First class organisation and prioritisation skills
* Able to see the bigger picture view
* Ability to communicate confidently at all levels
* Ability to embrace feedback, both positive and negative
* Ability to retain large and diverse types of information and be able to articulate it back to an audience
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42)
What about hybrid working?
Two days p/ w in the office is the minimum expectation for this role.
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.