Operations Assistant
Hybrid, Soho – London.
We're a specialist litigation funder, providing smart, data-driven capital to law firms and claims management companies across the UK.
Our small but ambitious team is focused on doing things differently — combining operational excellence, technology, and collaboration to drive responsible growth in the legal finance space.
At Fenchurch, we value people who get things done, question how things can be improved, and deliver together as one team.
The Opportunity
Fenchurch is at a pivotal stage in its journey. We're building out our bespoke software, automation tools, and data systems to streamline operations and free up our people to focus on strategy and growth.
As our Operations Assistant, you'll be at the centre of it all — connecting teams, improving processes, and helping to ensure every part of the business runs smoothly.
This isn't a back-office role; it's a chance to work across Finance, Risk, Borrower Relations, Marketing, and Operations, playing a key part in defining how we scale as a business.
You'll help us identify gaps, strengthen our controls, and find smarter ways of working, all while gaining exposure to areas like borrower relations, technology automation, capital raising, business strategy, and project management. If you're curious, organised, and ready to be part of a forward-thinking company that embraces AI and automation, this is the role for you.
Key Responsibilities
Investor Operations
1. Manage investor onboarding and KYC checks, ensuring all documentation is accurate and compliant.
2. Support the investor mailbox and respond to operational queries in a timely and professional manner.
3. Maintain accurate investor records across our systems.
Borrower Operations
4. Process borrower drawdown requests, ensuring all information is complete and properly authorised.
5. Assist with maintaining accurate borrower and facility data in our internal systems.
6. Liaise with Finance to assist with reconciliations and payments, ensuring they align with operational records.
Operations & Project Support
7. Assist in preparing materials for weekly operations meetings — agendas, notes, and action tracking.
8. Help document and improve business processes to ensure consistency and eliminate manual work.
9. Support project coordination and cross-team communication between Operations, Finance, and Risk.
10. Provide ad-hoc administrative and analytical support to the Operations Manager and wider team.
Business Coordination & Office Management
11. Manage the company calendar and plan ahead for annual leave, key deadlines, and recurring activities.
12. Ensure company meetings are scheduled, meeting rooms are prepared, and materials are ready in advance.
13. Assist with the planning and logistics of company events, team sessions, and off-sites.
14. Coordinate new starter onboarding — arranging equipment, access, and welcome materials.
15. Support general office management, including identifying and arranging office improvements or supplier needs.
What We're Looking For
16. 1–2 years' experience in an operational, administrative, or coordination role.
17. Experience in financial services, professional services, or a fast-paced SME (preferred).
18. Good working knowledge of Excel (IF statements, LOOKUPs, Pivot Tables).
19. Excellent attention to detail and organisational skills.
20. Strong communication skills, both written and verbal.
21. KYC, AML, or compliance experience (a bonus, not essential).
22. A proactive mindset — excited to learn, improve systems, and grow with the company.
23. "You take ownership, stay curious, and find smart ways to get things done."
What We Offer
24. Competitive salary + discretionary annual bonus based on personal and company performance.
25. £1,000 annual learning & development allowance.
26. Private healthcare and wellbeing benefits.
27. Gym contribution and home office equipment allowance.
28. Hybrid working: 4 days in-office, 1 day WFH.
29. Opportunity to work with a collaborative, ambitious team in a growing UK litigation funding business.
30. Annual team training/bonding trip abroad. In 2025, we went to Cyprus
31. Exposure to complex financial operations, investors, and legal finance processes.
32. Career progression opportunities into project management, operations leadership, or financial operations.
Our Values
33. We get s*** done by taking decisive action, and ensuring that every task we commit to is completed efficiently and effectively.
34. We question everything because curiosity drives innovation, and by being inquisitive, we learn, evolve and uncover better ways to operate, challenge assumptions, and continuously improve.
35. We deliver together by working as one team, supporting each other, and holding ourselves accountable to shared goals.
36. We believe in innovation, not for the sake of change, but to make things better, whether that's improving our processes, enhancing client experiences, or pioneering new solutions.
We are solution-focused, meaning we don't dwell on problems — we tackle them head-on, adapt quickly, and always find a way to move forward.