Overview
Senior Store Assistant (Keyholder) in Durham
20 hours per week
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
Responsibilities
* Be the friendly face of Toolstation, helping customers find what they need, and be hands-on with deliveries, warehouse tasks, and stocking shelves.
* Handle deliveries, unpack stock, keep the store clean, and prepare orders.
* Provide outstanding service and ensure customers have a great experience, even during busy times.
* Ask the right questions to understand customers' projects and help them find everything they need.
* Be Proactive: promote Toolstation Club and Trade Accounts and sign customers up for deals and prices.
* Keyholder responsibility: open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you'll bring
* A friendly personality: help maintain high store standards and create a welcoming workplace.
* Reliability: be there when we need you; flexibility, commitment, and support for customers and the team.
* Accountability: have demonstrated taking charge in a previous role and stepping up when needed.
* Your best self: bring energy, enthusiasm, and let your personality shine.
Career and Training
At Toolstation, your career is in your hands. You'll have the chance to move up the ladder, explore different roles across the business, or opportunities within the wider Travis Perkins Group. We’ll support you with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
* 22 days holiday + Bank Holidays
* Company pension scheme and life assurance
* Bonus scheme and cycle to work program
* Save and buy as you earn options
* 20% discount across all Travis Perkins companies
* Health and wellbeing support with Aviva Digicare
* Financial education, support, and recognition awards
* Discounts at over 1,000 retailers
About Toolstation
We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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