Helpdesk Administrator – Facilities Management
Runcorn | Up to £28,000 + Benefits
Full time, Permanent
We’re proud to be supporting a national Facilities Management business in their search for a proactive Helpdesk Administrator to join their busy service team based in Runcorn. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and is looking to build a career within FM.
The Role
As the Helpdesk Administrator, you’ll act as the central point of contact for all planned and reactive maintenance queries across multiple client sites. You’ll play a key role in ensuring engineers are deployed efficiently and jobs are managed through to completion. Duties include:
* Handling incoming calls and emails regarding maintenance requests
* Logging jobs onto the CAFM system and updating job status
* Liaising with engineers, subcontractors, and site teams
* Scheduling planned and reactive works
* Raising purchase orders and ensuring compliance documentation is captured
* Providing regular updates to clients and internal teams
* Producing reports and keeping accurate records
What We’re Looking For
* Experience within a facilities management helpdesk or similar fast-paced admin role
* Confident communication skills and a strong customer service focus
* Good IT and data entry skills, ideally with CAFM experience
* Ability to prioritise tasks and work under pressure
* A proactive, organised, and team-focused approach
What’s on Offer
* Salary up to £28,000
* Full training and support
* Friendly and collaborative office environment
* Opportunity to grow within a respected FM company
If you’re an enthusiastic administrator looking to take the next step within facilities management, we’d love to hear from you