Were looking for Administrator / Receptionist to join our team at our Chancery Lane clinic right in the heart of London. As an Administrator / Receptionist, youll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you have a strong focus and drive for world‑class customer service, then were keen to hear from you. As an Administrator / Receptionist, youll be the face of Bupa, and youll play a key role in making our customers visit to the Centre that bit more comfortable. Its not all front of house though, youll also support with the back‑office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader youll be able to leave at the end of the day knowing youve made a difference to each and every one of our customers.
What youll do:
* Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
* Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients
* Perform day‑to‑day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes
* Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes
* Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required
* Proven experience delivering exceptional, client‑focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist
* Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
* Great time management and flexibility, youll need to switch tasks and support where needed
* Excellent attention to detail, youll be doing a lot of administration, so youll need to have solid computing skills and an understanding of the various Microsoft Office packages
* Here youll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
* Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.
Benefits
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts
Why Bupa? Were a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time | Job Area: Administration | Locations: Clinic & Dental – Chancery Lane
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