Join Our Team as a Customer Services Coordinator - Membership!
📍 Location: Kings Cross, London
📅 Contract: Full-time, Permanent, Office-based
⏰ Hours: 8:30am - 4:30pm (4pm finish on Fridays!)
About the Company
Join a respected organisation within the membership sector, serving the Transport & Logistics industry. Known for excellent customer service and industry expertise, they offer a collaborative and supportive working environment.
About the Role
Are you an enthusiastic and customer-focused professional looking to contribute to a growing team? Our client is seeking a Customer Services Coordinator to provide outstanding service to members and play a key role in supporting insurance-related processes.
Key Responsibilities
As part of the Member Services team, you will:
Process Claims: Handle sickness and life insurance claims with care and accuracy
Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
Provide Product Information: Offer guidance on services and policies
Manage Transactions: Process direct debits and maintain data accuracyWhat You'll Bring
Customer Service Experience: Previous experience in a customer-facing role
Insurance Knowledge: Desirable but not essential
Skills:
Strong communication and interpersonal skills
Excellent time management and organisation
High attention to detail and accuracy
Proficiency in Microsoft Office
Ability to work independently and meet deadlinesWhat's in it for You?
Competitive salary: £24,000-£26,000 (depending on experience)
22 days holiday + bank holidays
Subsidised transport costs
Company pension & life insurance
Income protection & private healthcare
Supportive, friendly team and great workplace cultureReady to Apply?
If you're passionate about delivering top-tier customer service and want to make a difference in a dynamic industry, we'd love to hear from you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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